We have at your disposal shampoo, shower gel, conditioner, body lotion, shower caps, sewing kit, hygiene kit, bathrobes with matching slippers, in order to make your stay more pleasant. On request, by extension nº 9, you can have soap, shoehorn, dental kit, shoe shine kit and shaving kit.

No pets allowed.

All rooms are equipped with air conditioning. For your comfort this device may be manually adjusted for the desired temperature. How to adjust: Turn on in the button "On/Off" and adjust the temperature in the button "TEMP".

Please consult the conditions at the information desk.

Contact us by the extension nº 9 to require, for free, a baby cot.

For babysitting services, please contact reception.
This is subject to availability unrelated to the hotel. Pricing on request.

Open between 10:30 AM and 00:00 PM. Here you can have a drink or order a snack until 11:00 PM. *Schedule may change.

We put at your disposal bathrobes. It’s not allowed to use outside the hotel. If loss will be charged with a fee of 25,00€ by bathrobe in case of loss.

The hotel has access to Beach Monte Verde walking trail. No life guard available. Keep children always under supervision.

We prepare for you a buffet breakfast with the best regional products, available between 07:00 and 10:30 am on the floor 0. If you prefer, you can order breakfast in your room, see the Room Service Menu and place your order on the extension.
If your check-out is before 07 am we can prepare for you a snack to go: ask for it at reception until 12 am of the day before check-out.

Celebrate your special occasion with us! Surprise someone with a birthday cake, sparkling wine and chocolates or fruit. For prices and more information, contact us at extension 9.

You can print your tickets for free at the information desk or send an e-mail to reservas@verdemarhotel.com requesting the service and indicating the room number.

We have several books about Azores available for sale. Please contact our reception team for more information.

We have at your disposal a private area on (-1) floor equipped with computer, printer and scanner and Wi-Fi. To use it ask by extension nº9. Free service.

Our staff will clean your room daily. For additional cleaning services, contact us by the extension nº 9.

It is possible to do the check-in from 4:00 PM. The check-out must be done by 11:00 AM. If you intend to have a late check out, please consult us by the extension nº 9.

Please consult the reception for more information about religious services.

Located on level 0, seats 80 people. Check rental prices at the reception.
If you require translation or secretarial services, please request them in advance.

We provide this service at the reception, free of charge.

If you don’t want to be bothered or want us to clean your room, please put the card, for the purpose, at the door

The energy supply at the Hotel is 220 Volts.

We organize all kind of events. Contact the reception for more information.

Protecting the environment is our obligation. Solar panels, motion detectors in the hallways, the air conditioner with efficiency management system and taps for reducing water flow are some of the measures that were implemented to reduce the environmental impact of our activity. Please help us and use the warning “PROTECT” only when it’s necessary to change the towels and sheets.

Contact us by the extension nº 9 to require this service, subject to a fee.

If necessary, ask the reception the first aid kit.

On request, subject to a fee. Dial the nº 9 in your telephone for more information.

Have fun in the games room on the (0) floor. Here you can play snooker or air hockey, as well as board games.
Enjoy the games room from 07 AM to 10 PM.
We also have a room for the kids next to the reception. Always keep children under supervision.

Enjoy our gym and indoor pool, open from 06:00 AM to 09 PM. For recommendation of the Health Direction of our country, during this pandemic period, the sauna and turkish bath will remain closed to ensure your safety. It should be made a correct and wise use of all equipment. The hotel as no responsibility by physical injuries caused by misuse of the equipment.

If you need ice, please contact our reception team.

Available in all hotel areas for free. The network is Verde Mar Guest and the password is verdemarguest.

For the matter of security, if you lose your key, you should contact the reception immediately. For the emission of a new key you should have an identification card with photo. The identification card may be request in any selling points of the hotel to confirm your identity. For room debits, it Is mandatory to show the key with ID.

With children in mind, we have a children's room next to the reception area.
Keep children under surveillance at all times.

If you want laundry service, please fill the form and put the clothes in the bag for this purpose. The bag must be placed on a visible area. The clothing will be delivered within 24 hours. If it’s an urgent request, please notify the reception. The hotel is not responsible for clothes that shrink or fade.

Please ask at reception for lost & found articles. The hotel reserves the right to keep the items found for a maximum period of 3 months.

We have a room to keep your luggage and out of format items. Demand this free service at reception.

All the mails received at your attention will be delivered at your room. If you have mail, please deposit at the reception (subject to a fee).

At the reception or helpdesk, you can request maps of the island and hotel surroundings map indicating where the nearest supermarket, ATM box and restaurants are located.

For maintenance services please dial extension nº 9.

If you need medical assistance, request this service at reception or dial nº 9.

Our selection is:

Soft Drink/ Juices 2,75€
Sparkling Water 1,75€
Beer 3,00€
Whiskey 6,00€
Pringles 3,00€
Chocolate Bar 2,75€
Cookies 1,50€
NESPRESSO Coffee 0.75€

Weekly live music at the bar, please check the schedule at bar or reception.

You can consult several local and national newspapers every day, as well as a variety of magazines, which can be found in the reading section of the lounge next to reception.
If you would like to buy magazines and newspapers, please let our team know. Prices on request.

It may be made at check-in or check-out. We accept payment by cash, debit card or credit card (except American Express).

In addition to the cushions we place in your room, you can choose from our selection:
Anatomical Pillow - suitable for correct cervical posture;
Natural Pillow - made of feathers, ideal for sleeping on your side or stomach;
Viscoelastic Pillow - relieves neck pain, stress and insomnia;
Bioactive pillow - highly comfortable, antibacterial, anti-dust mite and anti-allergenic.

Our pools open from 06:00 AM to 09:00 PM. The use of pool furniture and towels is free. The indoor pool is heated to a temperature of about 28ºC. No life guard available. Keep children always under supervision.

Available at reception upon presentation of towel card. In case of damage or loss, will be charged 30€ per towel.

Terracota Restaurant & Bar, open from 12:30 to 3:00 PM and from 6:30 to 10:00 PM offers a variety of dishes inspired by Azorean cuisine, served with a privileged view of the Atlantic Ocean. Try it!

The hotel has a room for guests with reduced mobility.

For information about prices and/or reservations contact the information desk.

We would like to inform you that we would charge you for any proven robbery or other damage to property which may arise during your stay.

Available 24h / day. See the list in the main menu. Place your order in the telephone extension. Service fee: € 15.00

You have at your disposal one safe in the room with the respective instructions of use. The Hotel will not be responsible for the objects that might be lefted in the rooms.

If you need sewing service, please dial extension no. 9. Price on request

We have a free shoe shine kit on request. However, our team can shine your shoes upon request by extension no. 9. Value 5,00 €/ pair.

We have SMART TV, so you can look up online content directly on the TV. However, we would like to inform that we do not offer streaming services (Netflix, Amazon Video, etc.). Accessing these services is only possible if you are already a user, since the hotel does not have these services.

If you need this service, ask at reception.

We have a translation service. Make your request via extension no. 9.

If you want to make an external call, dial (0) before the number. The call amount will be charged to your room account. To call another room, dial (1) followed by the room number. Free call
At the end of this directory you can find the dial codes for each country.

We offer a turn-down service. If you do not wish this service, please inform reception.

We provide umbrellas for your comfort. You will find umbrellas in the hotel lobby. Feel free to use them.

We park the car for you. Ask it to our concierge or reception team.

If you need to save values, you can deliver at the reception. Free service.

Call to the extension nº 9.

Let yourself relax and enjoy our Wellness Center services, located on the -1 floor.
Consult the services available in the main menu.

Enjoy the gym and indoor pool from 06:00 AM to 9:00 PM.
Sauna and Turkish Bath, available on request, from 09:00 to 21:00.

It should be made a correct and wise use of all equipment.
The hotel as no responsibility by physical injuries caused by misuse of the equipment.
Fore more information and reservations, contact the reception.